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Knowledge Base

SmartDesk Connect Support

SmartDesk Connect Support

Find support articles for your SmartDesk Connect here.

Installation

How do I assemble my SmartDesk Connect?

Laptop

Getting your laptop ready for SmartDesk Connect

Installing SmartDesk Connect Software

Updating drivers and OS

Ejecting from the SmartDesk Connect

When I close my laptop’s lid, I can’t use the SmartDesk Connect

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Adjustable Desk

My desk won't raise

Monitors

Adjusting Display Brightness

The monitor(s) appear dull or dark when connected to my Mac

One or more of my screen's blinks on and off occasionally.

One of my screens stopped working.

My monitors are drooping or misaligned

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Miscellaneous

Turning your wireless charger OFF/ON

Recommended compatible laptops for SmartDesk Connect

Can I use the extra HDMI port in the back of the dock?

My company's strict IT DMA policies do not allow Thunderbolt 3

How to remove the speaker covers?

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